Staff code of conduct

NTCA is an accredited provider of vocational education in Australia and as such we have been assessed as upholding particular standards. The school is also a commercial enterprise offering a product to paying customers. It is, therefore, expected that members of staff will abide by the following:


People working for NTCA will:

  • conduct themselves with integrity, dignity and professionalism during the course of business and when interacting with colleagues and customers.
  • not use company resources for personal use without prior written approval from the RTO Manager.
  • not seek or accept payment, benefits or advantages directly or indirectly from students for any reason.
  • not intentionally give false or misleading information to management for the purposes of obtaining leave and/ or benefits that they would otherwise not be entitled to receive.


  • It is the responsibility of all NTCA staff members to ensure that co-worker relationships and dealings with customers are dignified and respectful.
  • Representatives of NTCA will not behave in a manner that is detrimental to the well being of students and other NTCA personnel.
  • The equipment and amenities provided for use by the organisation reflect a significant commitment of resources by the School. Willfully damaging, destroying or stealing property belonging to fellow employees, students or the company will result in disciplinary actions that may include reprimand, warning, suspension, or dismissal.
  •  It is expected that staff members who use School resources will return them to their allocated place of storage when they have finished using them.
  • It is expected that the appearance and orderliness of work areas will be maintained for the security of confidential information and the maintenance of a positive corporate image.
  • Members of staff will not have any student currently enrolled at the School living in their home whether or not this is in exchange for any sort of reward, nor will they engage in intimate relations with any student currently enrolled at the School.
  • NTCA staff members must ensure that the taking of non-prescribed drugs and the abuse of alcohol does not occur in the workplace or interfere with work performance. To enter the workplace under the influence of alcohol or drugs is seen as serious misconduct and the individual/ s involved will be subject to disciplinary action which may include reprimand, warning, suspension or termination of employment.
  • NTCA promotes an environment free of discrimination and harassment, not tolerating or inflicting physical or verbal assault or sexual harassment in the workplace in any form. Harassment is a discriminatory practice that is unlawful under the Australian Equal Opportunity Act 1973. Actions such as physical or verbal assault or sexual harassment are considered serious misconduct and will be subject to disciplinary actions that may include termination of employment.

Ethical Business

  • The staff members of NTCA will conduct themselves and business dealings in a manner that is ethical and reflective of the spirit of fair and just business.
  • Staff members will not behave in a manner that is detrimental to the organisation.
  • Personnel will at all times, represent the organisation in a positive way.
  • Staff members will not engage in employment or other activities or business activity without prior written approval from the RTO Manager. NTCA will not withhold approval unless the other employment or business activity is likely to adversely affect your ability to perform your obligations under your contract of employment with us or adversely affect our organisation.
  • Material created by staff members that is used when fulfilling on the requirements of individual contracts of employment at NTCA, remains the property of NTCA. Any materials a staff member does not want to fall under this regime, for example those items where the member of staff has their own Intellectual Property Rights on that work, should not be used when working within the parameters of their employment contract.
  • It is expected that staff members will comply with legislation under the Australian Copyright Act 1968. If you are unsure of how this is applied please consult the RTO Manager for advice.

Fair Treatment

NTCA staff will:

  • follow the complaints procedure set down by the RTO Manager to try and resolve any conflict with other personnel or students of the organisation.
  • make known to all students the availability of Recognition of Prior Learning, Recognition of Current Competencies, recognition of qualifications obtained through other Registered Training Organisations and the appeals process and will assist students in any application for each.
  • negotiate and provide reasonable notice of assessment schedules with students and provide feedback of assessment outcomes within 28 days of assessment completion.
  • actively involve themselves in the learning process of students, presenting material in a manner that facilitates the achievement of participant’s vocational and educational goals. For example, targeting material presentation to a level suited to student’s learning level and varying the methods of material presentation.
  • provide contact details to all students for whom they are responsible.
  • conduct themselves in an impartial manner toward fellow colleagues and students, treating each with respect and courtesy.
  • not conduct themselves in a biased manner towards colleagues and customers for the purposes of gaining unfair privileges or benefits.
  • comply with the Australian Equal Opportunity Act 1973 and will not discriminate or treat any other person unfairly based on their gender, race, sexual preferences, age, disability or any other reason that could be seen as unfair.

Privacy and confidentiality

  • The staff members of NTCA have a responsibility to protect the rights and privacy of customers and colleagues. Breach of this responsibility will result in disciplinary action that may include termination of employment.
  • Personnel will not discuss confidential issues of the organisation with people outside the organisation without the written agreement of the RTO Manager.

Dress code

  • Staff members are required to present themselves at the School/office premises neatly and appropriately dressed, avoiding worn out and extravagant outfits or clothes that may be visually offensive.


  • Use of the Telephone: The telephone is generally our first point of contact for potential customers and as such, it is expected that outgoing and incoming personal calls will be kept to an absolute minimum. To ensure quality delivery of training, we do not encourage trainers and assessor to make or receive telephone calls during training times.  Messages will be taken unless the telephone call is urgent.
    • Each person answering the telephone must be friendly, courteous and as helpful as possible.
    • Mobile phones must be turned off during training and assessment periods.
    • (Please refer to the Use of Mobile phone policy for more details.)
  • Attendance: In the event of illness or personal emergency, please notify the RTO Manager as soon as possible. The RTO Manager will arrange for a temporary staff member to fulfil the necessary duties or, failing this, students will be notified of any class changes. For absences of 2 days or greater, you must provide a certificate from your doctor upon your return.
  • Punctuality: As a role model for students it is expected that you will be punctual at all times, including when returning from scheduled breaks.
  • Employment Records: Employees must notify management if there are changes to any of the following:
    • Legal Name
    • Telephone number
    • Home Address
    • Marital status
    • Number of dependants

In the event that a staff member diminishes the quality of our product or is in breach of this Code of Practice by their actions they will, depending on the nature of their lapse, receive a warning, counselling or summary dismissal.