This qualification provides the skills and knowledge for an individual to administer & manage information & communications technology (ICT) support in small- to-medium enterprises (SMEs) using a wide range of general ICT technologies. Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming & web development.
After completing the qualification, you would be able to:
- Consolidate and organise feedback on draft documentation and client satisfaction
- Identify client needs
- Review client feedback and identifying areas for improvement
- Keep up-to-date with current industry-accepted hardware and software products and services
- Transfer and apply theoretical concepts, technical information and creative skills in a range of situations
- Source, purchase, use and test system components
Job Roles / Career
Possible job titles relevant to this include:
- Information systems office manager
- Office systems administrator
- IT office manager
- IT systems administrator
- Systems manager
- To gain entry into this course, participants should have successfully completed year 12 or equivalent level of studies.
- Students must be over 18 years of age to apply.
English Language Requirements
- All international students should be able to meet the English requirements as required under the assessment level of the student by Department of Immigration and Border Protection (DIBP).
NTCA accepts the results from International Language Test Score (IELTS), PTE Academic English or the Test of English as a Foreign Language (TOEFL) as below:
|IELTS||Paper Based||Computer Based||Internet Based||PTE A|
|5.5||525||197||71||43 – 50|
Applicants whose English results falls below above score will need to enrol in an English Language Intensive Course for Overseas Students (ELICOS).
Pathways into the Qualification
Preferred pathways for candidates considering this qualification include:
- After achieving ICT40115 Certificate IV in Information Technology, or other relevant qualifications
- With demonstrated vocational experience in a range of work environments using a wide range of information technologies.
Pathways from the Qualification
After achieving this qualification candidates may undertake:
- ICT60115 – Advanced Diploma of Information Technology or other ICT Advanced Diploma qualifications.
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is a process where a student may be granted credit or partial credit towards a qualification in recognition of skills & knowledge gained through work experience, life experience and/or formal training. Standard course cost will be charged for units of study/courses credited via RPL.
How to Apply
Students can be enrolled this course in the following ways:
- Download the Student Enrolment Form, then complete and send it with the necessary documents by post or email.
- Complete the Online Application Form and attach the necessary documents.
- Visit our RTO and then apply directly.
|Unit Code||Unit Description|
|BSBWHS501||Ensure a safe workplace|
|BSBSUS501||Develop workplace policy and procedures for sustainability|
|ICTICT509||Gather data to identify business requirements|
|ICTICT511||Match ICT needs with the strategic direction of the enterprise|
|Unit Code||Unit Description|
|ICTSAD506||Produce a feasibility report|
|ICTSAS505||Review and update disaster recovery and contingency plans|
|ICTICT507||Select new technology models for business|
|ICTICT501||Research and review hardware technology options for organisations|
|ICTICT512||Plan process re-engineering strategies for business|
|BSBMGT517||Manage operational plan|
|BSBPMG522||Manage project work|
|ICTICT610||Manage copyright, privacy and ethics in IT environment|
|ICTPMG501||Manage ICT projects|
|ICTPRG502||Manage a project using software management tools|
|ICTSAD503||Minimise risk of new technologies to business solutions|
|ICTICT419||Work effectively in the digital media industry|
|ICTWEB429||Create mark-up language|
|ICTWEB502||Create dynamic web pages|
Employability Skills Summary
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
|Employability skill Industry||Enterprise Requirements for this Qualification|
|Communication||Liaising with clients to determine requirements and ensure that they are met. Analysing, evaluating and presenting information about computer systems and information technology in conjunction with stakeholders. Negotiating the provision of goods and services with service and product suppliers|
|Teamwork||Establishing and improving work teams in an IT environment. Working with a project team to identify business critical functions and the security environment. Working with key stakeholders to gather, analyse and report on information|
|Problem-solving||Determining the uses and audience of a simple markup language document. Troubleshooting and running diagnostic tests and providing solutions to hardware or software faults. Debugging and writing scripts to solve problems. Solving a range of unpredictable problems, for example when validating system design specifications or preparing a disaster recovery plan|
|Initiative and enterprise||Identifying and applying skills and knowledge to a wide variety of contexts. Investigating and documenting solutions to client problems. Identifying, analysing and evaluating information from a variety of sources. Initiating alternative approaches to problem solving. Participating in the development of strategic initiatives|
|Planning and organising||Creating project plans to guide the development of systems methodologies. Identifying problems, planning solutions and validating results using project planning skills to take into account project scope, time, cost, quality, communications, risk analysis and management|
|Self-management||Prioritising and taking responsibility for own outputs in working and learning. Implementing safe and sustainable work practices. Using personal responsibility and autonomy in performing complex technical operations and organising others|
|Learning||Keeping up-to-date with current industry-accepted hardware and software products and services. Reviewing client feedback and identifying areas for improvement. Gathering and organising feedback on draft documentation and client satisfaction. Transferring and applying theoretical concepts, technical information and creative skills in a range of situations|
|Technology||Identifying technology needs. Sourcing, purchasing, using and testing system components. Applying understanding of conflicts and integration capabilities between diverse pieces of equipment|
|Qualification Name:||Diploma of Information Technology|
|Intake Dates:||+ January, March, July and October for full-time students
+ As per the demand
|For Enrolment & Fees enquiries, please contact NTCA:|
|Phone : +61 3 9606 0032
Email : firstname.lastname@example.org