This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user.
Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.
After completing the qualification, you would be able to:
- Select, install and use computer software and hardware products
- Configure, optimise and test system software for a small home office or a small to medium business network
- Assume and transfer skills and knowledge to new environments
- Present one-to-one instruction for clients about operating system software
- Keep up-to-date with current industry-accepted hardware and software products and services
Job Roles / Career
Possible job titles relevant to this include:
- Help desk officer
- Help desk assistant
- ICT operations support
- ICT user support
- PC support
- Technical support
- To gain entry into this course, participants should have successfully completed year 12 or equivalent level of studies.
- Students must be over 18 years of age to apply.
English Language Requirements
- All international students should be able to meet the English requirements as required under the assessment level of the student by Department of Immigration and Border Protection (DIBP).
NTCA accepts the results from International Language Test Score (IELTS), PTE Academic English or the Test of English as a Foreign Language (TOEFL) as below:
|IELTS||Paper Based||Computer Based||Internet Based||PTE A|
|5.5||525||197||71||43 – 50|
Applicants whose English results falls below above score will need to enrol in an English Language Intensive Course for Overseas Students (ELICOS).
Pathways into the Qualification
Preferred pathways for candidates considering this qualification include:
- After achieving ICT20115 – Certificate II in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICT20115
- With demonstrated vocational experience in a range of work environments using basic information technologies.
Pathways from the Qualification
After achieving this qualification candidates may undertake:
- ICT40115 – Certificate IV in Information Technology, or a range of other Certificate IV qualifications. For further information visit training.gov.au.
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is a process where a student may be granted credit or partial credit towards a qualification in recognition of skills & knowledge gained through work experience, life experience and/or formal training. Standard course cost will be charged for units of study/courses credited via RPL.
How to Apply
Students can be enrolled in this course in the following ways:
- Download the Student Enrollment Form, then complete and send it with the necessary documents by post or email.
- Complete the Online Application Form and attach the necessary documents.
- Visit our RTO and then apply directly.
For additional information about how to apply for this program, please contact:
Email: email@example.com or call: (03) 9606 0032.
|Unit Code||Unit Description|
|BSBSUS401||Implement and monitor environmentally sustainable work practices|
|BSBWHS304||Participate effectively in WHS communication and consultative processes|
|ICTICT202||Work and communicate effectively in an ICT environment|
|ICTICT301||Create user documentation|
|ICTICT302||Install and optimise operating system software|
|ICTSAS301||Run standard diagnostic tests|
|Unit Code||Unit Description|
|ICTICT203||Operate application software packages|
|ICTICT304||Implement system software changes|
|ICTICT306||Migrate to new technology|
|ICTICT307||Customise packaged software applications for clients|
|ICTICT308||Use advanced features of computer applications|
|ICTICT403||Apply software Development Methodologies|
|ICTICT408||Create Technical Documentation|
|ICTICT409||Develop macros and templates for clients using standard products|
|ICTWEB201||Use social media tools for collaboration and engagement|
|ICTWEB301||Create a simple mark-up language document|
|ICTWEB303||Produce digital images for the web|
Employability Skills Summary
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
|Employability skill Industry||Enterprise Requirements for this Qualification|
|Communication||Liaising with clients to determine requirements and ensure that they are met, Interpreting software manual instructions, Producing user documents|
|Teamwork||Contacting operating system vendors to obtain technical specifications and system requirements, Submitting developed user documentation to the target audience for review|
|Problem-solving||Determining the uses and audience of a simple markup language document, Troubleshooting and running diagnostic tests and providing solutions to hardware or software faults|
|Initiative and enterprise||Assessing and recording information from various sources, Identifying and applying skills and knowledge to a wide variety of contexts, Investigating and documenting solutions to client problems, Customising packaged application software to client requirements|
|Planning and organising||Planning for the implementation of software changes by seeking technical and client information and organising the process|
|Self-management||Prioritising and taking responsibility for own outputs in working and learning, Implementing safe and sustainable work practices|
|Learning||Adopting and transferring skills and knowledge to new environments, Keeping up-to-date with current industry-accepted hardware and software products and services, Providing one-to-one instruction for clients about operating system software, Reviewing client feedback and identifying areas for improvement|
|Technology||Selecting, installing and using computer software and hardware products, Configuring, optimising and testing system software for a small home office or a small to medium business network|
|Qualification Name:||Certificate III in Information, Digital Media and Technology|
|Intake Dates:||January, March, July and October for full-time students
+ As per the demand
|For Enrolment & Fees enquiries, please contact NTCA:|
|Phone : +61 3 9606 0032
Email : firstname.lastname@example.org